ResiSites Terms of Service

2. What these terms cover

ResiSites provides hosted websites, lead management, maintenance request handling, and marketing analytics for property management companies. We sell to businesses, not consumers.

These terms cover this website and the ResiSites platform. They do not cover the individual community websites, resident portals, or corporate sites we host on behalf of a management company. Each of those is published by that company under its own brand, and that company's own notices apply to it.

3. Accounts and authorized users

You must be at least 18 years old and using the platform for business purposes. You are responsible for your account credentials, for the users you invite or manage, and for everything done under your account. Keep your contact details current, and tell us promptly about any unauthorized use or suspected compromise.

4. Your content and your data

You own the content and data you put into ResiSites, including property details, photos, floor plans, pricing, announcements, inquiries, and maintenance requests. You give us a limited license to host, copy, transmit, display, and back up that content only as needed to run and support the platform. You confirm you hold the rights to everything you upload, including photography, logos, and owner-supplied material.

You can export your data while your account is active, and we make it available after cancellation as described in section 13.

5. Your responsibilities as publisher

The websites ResiSites hosts for you are yours to publish. You are responsible for their content and for keeping it accurate and current, including rent and availability, application fees and other charges, pet policies, office hours, contact details, and every disclosure your state, locality, or property owner requires.

You are also responsible for your communities' compliance with fair housing, advertising, accessibility, and landlord-tenant laws. ResiSites supplies tools, not legal advice, and we do not review your content for legal compliance. Our templates are built with accessibility in mind, but conformance after you customize them is yours to verify.

6. Subscriptions, fees, and billing

Plans are billed per property, per month, based on the number of properties you keep active. Charges are billed in advance, recur automatically until you cancel, and exclude taxes and any third-party fees you incur, such as an integration that bills separately.

We may change our pricing with at least 30 days' notice before your next renewal. Continuing the subscription after that date means you accept the new pricing. If a payment fails, we may retry it and may suspend access until the balance is settled.

7. Plan changes, cancellation, and refunds

Your rate follows your portfolio size: add properties and you move to the matching tier, remove them and you move down, effective on your next billing cycle. You may cancel at any time, and cancellation takes effect at the end of the billing period you have already paid for.

Except where the law requires otherwise, fees already paid are not refundable. We do not pro-rate a partial month or refund a period you chose not to use.

8. Acceptable use

Do not use ResiSites to: break the law, or discriminate against anyone in violation of fair housing or civil rights laws; publish content that is false or misleading, infringing, defamatory, obscene, or harmful; send messages without the consent the law requires; try to access accounts, data, or systems that are not yours; probe, scan, or breach our security; scrape or bulk-copy the platform; reverse engineer, resell, sublicense, or white-label it; build a competing product from it; or overload our infrastructure with automated traffic.

We may remove content or suspend access that violates this section, and we may report unlawful activity.

9. Prospect and resident information

When a prospect submits a tour or application inquiry, or a resident submits a maintenance request, through a site we host for you, the management company (or the owner it manages for) controls that information, and ResiSites handles it on that company's instructions. Our Privacy Policy explains what we do with it.

10. Third-party services

The platform connects to third parties such as resident portals, payment processors, mapping services, email delivery, analytics, and virtual tour or video platforms. Those services are governed by their own terms and privacy practices, and we are not responsible for them. We may add or remove an integration at any time.

11. Our intellectual property

The ResiSites name and logos, the platform, its code, templates, and design system are ours and are protected by law. While your subscription is active we grant you a non-exclusive, non-transferable right to use the platform and to publish sites built with it. You may not copy the platform itself.

If you send us feedback or a feature request, we may use it without restriction or payment. Other than the rights stated here, no rights are transferred to you.

12. Availability, changes, and support

We work to keep the platform secure and available, and we may perform maintenance or improve features. We may add, change, or retire features as the product evolves. Any uptime commitment we make appears in a separate written agreement, such as an Enterprise SLA, and support response-time targets are goals rather than guarantees.

13. Suspension and termination

Either of us may terminate for convenience at the end of a billing period. We may suspend or terminate immediately for material breach, non-payment, unlawful use, or a risk to other customers or to our systems.

When the agreement ends your access stops. We keep the data in your account available to export for 30 days after termination, after which we may delete it, except for records we must keep by law or for legitimate business purposes such as tax, security, and dispute resolution.

14. Warranty disclaimer

ResiSites is provided as is and as available. To the fullest extent the law allows, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the platform will be uninterrupted or error-free, that defects will be corrected, or that using it will produce a particular leasing, marketing, or occupancy result. Decisions you make from its analytics and reports are yours.

15. Limitation of liability

To the fullest extent the law allows, neither party is liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, occupancy, goodwill, or data, even if warned that such loss was possible.

Our total liability arising from or relating to the platform is limited to the amount you paid us for it in the 12 months before the event that gave rise to the claim. Where the law does not permit a limit, this section does not apply.

16. Indemnification

You will defend and indemnify ResiSites against claims from third parties arising out of your content, the sites we host for you, your use of the platform in violation of these terms or applicable law, including fair housing and advertising claims, or data you upload without the rights to do so.

17. Governing law, and changes to these terms

These terms are governed by the laws of the state in which ResiSites is established, without regard to its conflict-of-law rules, and the state and federal courts located there have exclusive jurisdiction. Before filing a claim, each party agrees to give the other written notice and 30 days to resolve the matter informally. Nothing here prevents either party from seeking injunctive relief for misuse of intellectual property or unauthorized access.

We may update these terms. When we do, we post the new version with a new last updated date, and if a change is material we give reasonable notice before it takes effect. Continuing to use the platform after that date means you accept the change; if you do not agree, you may cancel.

18. Contact us

Questions about this document? Reach us through the contact page on this site or at sales@resisites.com.