Privacy Policy

1. Introduction

Cornerstone Residential, LLC and its affiliated entities ("Cornerstone Residential," "Company," "we," "our," or "us") are committed to protecting the privacy and security of the personal information entrusted to us. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, submit an application, use our resident portal, or otherwise interact with our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

2. Information We Collect

We may collect information about you in a variety of ways, including:

2.1 Personal Data You Provide Directly

• Contact information: full name, email address, phone number, and mailing address;
• Rental inquiry and application data: desired move-in date, bedroom preferences, income information, employment history, and rental history;
• Identity verification data: government-issued identification, Social Security Number (for credit screening purposes), and date of birth;
• Financial information: bank account details (for rent payment), credit history (obtained through authorized credit bureaus);
• Maintenance request information: unit number, description of issues, and photographs you elect to provide;
• Communications: records of correspondence, support requests, and feedback submitted to us.

2.2 Information Collected Automatically

When you access our website, we may automatically collect certain technical information, including:

• IP address, browser type and version, operating system, and device identifiers;
• Pages visited, referring URLs, time spent on pages, and clickstream data;
• Cookie and tracking data (see Section 7 for details);
• Geographic location data derived from your IP address.

2.3 Information from Third Parties

We may receive information about you from third parties, including credit reporting agencies, background check providers, previous landlords or property managers, and employer verification services, when processing your rental application.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To process and evaluate rental applications in accordance with applicable fair housing laws;
• To communicate with you about your inquiry, application, lease, or tenancy;
• To process rent payments and manage your resident account;
• To coordinate maintenance and repair services at your unit;
• To send you community notices, lease renewal information, and other property management communications;
• To comply with legal obligations, including reporting requirements and court orders;
• To improve our website, services, and internal operations;
• To detect, prevent, and address fraudulent activity or other illegal conduct;
• To enforce our lease agreements and other contractual rights.

4. Disclosure of Your Information

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties except in the following circumstances:

• Service Providers: We may share your information with third-party vendors and service providers who assist us in operating our website, processing applications, collecting rent, coordinating maintenance, and conducting our business (e.g., payment processors, credit bureaus, background check companies, property management software providers);
• Property Owners: As a property management company, we may share relevant information about applicants and residents with the property owners we represent, as required by our management agreements;
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency);
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction;
• Protection of Rights: We may disclose your information when we believe in good faith that such disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a legal claim.

5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. For rental applicants who are not approved, we retain application records for a period of time sufficient to comply with applicable adverse action notice requirements and anti-discrimination recordkeeping obligations. For residents, we retain records for a period following the termination of the tenancy as required by applicable state law and our internal record-keeping policies.

6. Security of Your Information

We implement reasonable administrative, technical, and physical security measures designed to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include encryption of sensitive data in transit and at rest, access controls limiting employee access to personal information on a need-to-know basis, and regular review of our data collection, storage, and processing practices. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Cookies and Tracking Technologies

Our website may use cookies, pixel tags, web beacons, and similar tracking technologies to collect and store information about your interactions with our site. Cookies are small data files placed on your device that help us recognize you on subsequent visits, understand how you use our site, and improve your experience. You may configure your browser to refuse cookies or to alert you when cookies are being sent; however, certain features of our website may not function properly without cookies.

We may use analytics services (such as Google Analytics) to analyze usage patterns on our website. These services may collect information about your visits to our site and other websites. You may opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

8. Your Rights and Choices

Depending on your state of residence, you may have certain rights regarding your personal information, including:

• The right to access the personal information we hold about you;
• The right to request correction of inaccurate personal information;
• The right to request deletion of your personal information (subject to certain legal exceptions);
• The right to opt out of certain data sharing practices;
• The right to receive a copy of your personal information in a portable format.

To exercise any of these rights, please contact us using the information provided in Section 11. We will respond to your request within the timeframe required by applicable law. We may need to verify your identity before processing your request.

9. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe that a minor has provided us with personal information, please contact us immediately and we will take steps to delete such information.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our website or services following the posting of changes constitutes your acceptance of such changes.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Privacy Officer at: